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The talkers and the doers

Have you ever met someone who treats a problem as if it is not a problem? You explain it the best way you can and they put on that “These things happen,” pacifying, “You wouldn’t worry if you knew the big picture” look, thereby subtly elevating themselves in the hierarchy, placing themselves amongst the knowers and leaving you … somewhere else. These are the talkers. Their career success is based on their being easy going and relatively articulate. People tend to like them so they accept what they say.

Who owns the process?

Creativity is one of the greatest gifts of humanity. We are born with it and for a short time at school we are encouraged to use it. But the workplace discourages it. In the workplace creativity is feared, because it is believed that when workers think creatively they don’t follow the process and when people don’t follow the process, imperfections creep in and accidents can happen. This is undeniably true and one should acknowledge that the formal process has its place.